Frequently Asked Questions
City Drugs is a privately owned pharmacy, established to meet the growing demand for quality intake, management and dispensing of medications for complex and chronic conditions. We are licensed in multiple states and our experienced clinical team provides superior medication support services across many complex therapeutic categories.
City Drugs’ primary focus is to provide superior patient support services and tools to help patients achieve the best clinical outcomes, while lessening administrative burden for provider offices. Some of our services include:
- Prior Authorization Support
- 24/7 Clinical Counseling, in the case of emergencies
- Financial Counseling and Co-Pay Support
- Patient Education and Training
- Convenient Delivery and Refill Options
We work with a wide range of public and health insurance providers, including Medicare and Medicaid. Please contact your patient’s health benefit provider to inquire about eligibility.
City Drugs is licensed to dispense medications in multiple states. We also provide a full range of services to patients locally and nationwide by phone. Please contact us for additional details.
Many retail pharmacies do not have access to or stock medications for chronic or complex conditions. City Drugs will either have these medications in stock or can access them quickly so patients do not experience unnecessary delays in starting therapy. City Drugs also provides patients with many high-touch support services such as welcome calls, refill reminder calls and side effects assessments during key points in therapy.
Our staff will complete a benefits verification and obtain prior authorization as needed, before transferring the current prescription records(s) to another pharmacy. We will work with the patient, healthcare provider, insurance and the new pharmacy to ensure a seamless transfer.