Patient Support Services

High-touch and high-tech patient support services

City Drugs’ utmost priority is to enhance the patient journey during therapy and to deliver the best possible clinical outcomes. Providers and patients have come to rely on our highly experienced reimbursement specialists and clinicians to provide a comprehensive patient support services while maintaining complete HIPAA compliance.

Prior Authorization Support

Our reimbursement team is well trained in the ever changing world of insurance company requirements and works with payers, providers and patients to navigate the prior authorization process.

Clinical Counseling

A full medication review is conducted upon onboarding all new patients and clinical assessments are completed at key points in therapy. Local patients can meet with a clinician privately at our convenient Manhattan location, or our team of multi-lingual clinicians can be reached 24/7 in an emergency, via phone.

Financial Counseling and Co-Pay Support

Our reimbursement specialists provide additional support to patients who may not have adequate financial means or insurance coverage, including referrals to manufacturer sponsored and other patient assistance programs.

Patient Education and Training

Patients receive product and/or disease specific information from our vast array of resources to help educate them on their disease and therapy. One-on-one medication injection training is provided to patients with self-injectable medications, at no charge.

Convenient Delivery and Refill Options

Flexible delivery options include local pick up at our New York location or free delivery to the patient’s home or place of work. Patients receive refill reminder calls when it is time to refill their medication and may elect to initiate refills via our website or patient application.